What is an online video consultation?

Online consultation – is a live video consultation with our partner senior medical specialists from the leading German, Austrian or Swiss hospitals in various disciplines via video conference.

You and your local physician can discuss your treatment options and diagnostics strategy with our leading medical specialists. An interpreter is available during the whole online consultation.

This service includes

Thorough examination of the patient’s medical documents and of the request form (please note, in some cases extra evaluation of the radiological images is necessary)

- Live online consultation with a senior medical specialist

- Interpreter services during the teleconsultation

- A short-written summary of the consultation in German

Online consultation fees

20 min. - 450 €

40 min. - 650 €

60 min. - 900 €

In some cases extra evaluation of the radiological images is necessary, which must be payed extra.

Rules and service description

Fill out the request form.

Within one or two working days you will receive an answer with further instructions for your specific case.

Send us your current medical reports. Upload your radiological images (if available) into the partner hospital's system. We will send you the correspondent link for this. Our specialists work with document in English or German. You can order translation of your medical reports by yourself or from one of the translators cooperating with SilaMed (ca. 35€/page).

Upon receipt of the payment we will send your medical documentation to one of our partner leading medical specialists and choose the consultation date. It usually takes around 5-10 days to organize an online consultation after receiving your request and medical documents.

Your teleconsultation will take place by means of the ClickDoc program which can be installed directly on your computer over a link sent by our Telemedicine team. You don't need to register to use this program and it can be easily opened on any device with an internet connection (a computer, a tablet or a smartphone).

A connection test can be carried out at any time.

At the appointed time you can join the virtual "consulting room" over the invitation-link. Our medical specialist will be waiting for you in the "room" together with the interpreter.

After the consultation our medical specialist compiles a short summary in German.

Please note: according to the German law, your physician must be present during your online consultation

WRITTEN “SECOND OPINION”

What is written second opinion?

You can get a comprehensive written second opinion from one of our top specialists without having to leave your home country.

Your written second opinion will be ready in 1 to 2 weeks, depending on the diagnosis.

Please note that evaluation of radiological images is not included in this service.

Written second opinion fee

from 450 € to 900 €. Final fee will be discussed in advance and depends on the volume of initial information, the case’s complexity, and the amount of time invested by a physician.

Additionally, you might need to evaluate your radiological images.

Rules and service description

Fill out the request form by clicking here: get a second opinion. Attach your current medical reports required for the image evaluation (in German or English). We will choose the best suitable medical specialist for your consultation.

It takes around 1-2 weeks to receive a written second opinion from a top specialist.

If you have additional questions and/or send additional documents for evaluation after you have received your “second opinion” report, SilaMed medical centre may bill you for these extra services.

Your written report will be sent to you in German. Translation of the report into English can be ordered additionally. Translation costs for German-English apply per line.

Please provide the payment for the ordered service in advance.

TELERADIOLOGY

What is teleradiology?

Evaluation of radiological images: 

Our highly qualified partner team of radiologists and nuclear medicine specialists evaluate radiological images such as MRI, CT, PET-CT, X-ray or mammography taken in the patient’s home country and provide a “second opinion”.

Image evaluation fees:

One anatomical region 165 €

Three or more anatomical regions in one examination 495 €

One X-ray 90 €

Translation costs (into English, per page) (1,20 - 1,70 € per line)

Express evaluation (within 48 hours) + 50 €

Rules and service description

If you are interested in a radiological “second opinion” please follow these steps:

Fill out the request form by clicking here: get a second opinion. Attach your current medical reports required for the image evaluation (in German or English).

Ensure that radiological images you send are not older than 3 months.

Our partner medical specialists will provide you with a medical report based on image evaluation. Your medical report will be ready within 5 working days. Express-Service is also available.

Image transfer is possible:

over the Internet, directly into the radiological system of our partner medical centre. To get the access data please contact our SilaMed Telemedicine Team:

E-Mail: info@silamed.de

The fee for a radiological “second opinion” covers evaluation of all the submitted medical reports, images, and questions prior to the completion of the “second opinion” report. If you have additional questions and/or send additional documents for evaluation after you have received your “second opinion” report, our medical centre can bill you for these extra services. You can order a teleconsultation in case you have questions concerning your report.

Your report will be sent to you in German. Translation of the report into English can be ordered additionally. Translation costs for German-English apply per line.

Please provide the payment for the ordered service in advance.